Returns and Refunds

Our aim if for all our customers to be satisfied with the product they purchase from us.  If for some reason you are not then please contact us within 7 days of the receipt of your order by email to info@aratakihoney.co.nz.  Please include within your email details of your order and concern.  We will arrange for return and / or refund.

For deliveries within New Zealand you may return a Product to us where the Product fails to conform to specification or is defective upon delivery to you. We are unable to accept return of product if the product has left New Zealand.

Refunds will be made to the credit card or bank account from which the purchase was made. Please note that any credit/ refund applied to a credit card will take your issuing banks standard timelines for the credit to appear on your statement - this is typically between 3-5 working days. If you wish to exchange your purchase for another product we will pay the freight for the replacement item(s). Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable.